F.A.Q

  • The Vaper Expo UK runs from the 25th - 27th October 2019. Doors to our pre show entertainment area open at 8am. Main doors open at 10am (VIP Ticket holders get early access from 9.30am) Closing times are 6pm Friday, 6pm Saturday and 4pm Sunday. Please be aware that Friday the 4th is only open to B2B and VIP ticket holders.

  • The NEC is conveniently located in the heart of the UK and has great access by road, rail and airlines. Take a look at our Getting Here page for more information.

  • You can view ticket information and purchase your tickets online over at our Book Tickets page. Standard tickets start at £15 each per day. We have a range of different ticket types available including VIP. Tickets can be purchased on the gate and start at £20.

  • Yes there is plenty of parking on site, and shuttle buses will deliver you straight to the show. Prices are :

    Cars - £16 per day
    Coaches – £20 per day
    Mini buses – £15 per day
    Motorcycles – free

    There is disabled parking for blue badge holders and these car parks are located closer to the halls.

  • Parking is not charged by us and is charged by the venue. Unfortunatly there is nothing we can do about parking charges. It is advised where possible to car pool together or come via public transport.

  • All visitors must be over 18. We operate challenge 21 so if you look young please ensure you bring ID as you may be asked to provide proof of age before entry.

  • We have many of the world's leading brands exhibit with us. More information can be found on our Exhibitor List page. The list is updated daily so please keep checking back for up to date details.

  • Most definitely. The Vaper Expo is renowned for our stage giveaways. We are also planning new and exciting competitions that you will find on the main stage at selected times. Details will be available in our free show guide on entry to the event.

  • When you arrive at the show, either by car or by public transport, you will be direct towards the Atrium or the Piazza. These are public areas which link the different parts of the venue and the halls.

    We respectfully ask that you refrain from vaping in these areas, either before or on leaving the venue. But don’t worry! Once you enter the show, which is in halls (17 – 20), you will enter the pre-show area, where you are free to vape to your heart’s content.

    The doors to this area are open from 8am so you don’t need to wait outside, you’ll find all facilities here and so you really don’t need to go back into the Atrium. Please work with us on this – there are other shows open at the same time as ours and along with the venue, we work hard to make sure that we will always be able to vape at our shows.

  • There are lots of different cafes and restaurants at the NEC, both inside the show and in the public areas. Plus you can make the most of your evenings by trying out what’s to offer at Resorts World www.resortworldbirmingham.co.uk

  • There are lots of hotels for different budgets on site and around the area. Take a look at our Accommodation page for more details on hotels and book them direct with booking.com for the cheapest available rates.

  • Not all our vendors will have card machines available, But there are plenty of cash machines both inside the show and in the public areas – charges may apply.

  • The NEC’s black cab partners TOA Taxis are available 24/7 at the NEC. To book, simply call +44 (0) 121 427 8888 or +44 (0) 800 0142 729, visit www.toataxis.co.uk or use their handy TOA app.

  • If you’re looking to dump your coat or bags for the day, take advantage of our cloakroom facilities that are available next to our halls. Items are charged at £1 each. Unfortunately, we’re currently unable to offer overnight storage lockers

  • We always have trained first aid staff available in the event of an accident or incident. Just ask the nearest member of staff for immediate assistance.

  • The NEC is fully accessible and all areas can be reached by wheelchair users. You can book a wheelchair or mobility scooter by emailing InfoEmailAccount@necgroup.co.uk

    Hearing loops are available at all public areas and there are plenty of stewards around to help you. All exhibitors are advised of their obligation to ensuring their stands are accessible. We will be allocating specific spaces for wheelchairs users close to the Main Stage.

    If you have any particular requirement or suggestion please email us in advance of the show at alyson@vaperexpo.co.uk and we will do our best to help. Should you have any issues at the show we would be grateful if you would report these to the Organisers Office so that we can continue to improve the experience for disabled visitors.

  • Disabled visitors are required to pay the standard price but a carer is admitted free of charge.

  • Unfortunately all visitors do have to pay for parking but blue badge holders are permitted to park at the closest car parks.

  • In addition to our standard disabled toilets we also have changing places toilets which offer additional space for up to two carers.

  • Unfortunately only assistance dogs are welcome at the NEC. All other pets such as hamsters, budgies, parrots, guinepigs etc need to be left at home with a responsible adult.